The aim of the practice is to provide seamless medical care for the community.
In order to maintain the optimum health of individuals and of the community as a whole, the practice is engaged in active health promotion, particularly in areas identified as of particular concern to the population of the West of Scotland and Lochgoilhead specifically (e.g. heart disease, diabetes or emphysema). To this end you may find that at a normal consultation further checks are made or you may be asked to attend the surgery to organise further tests.
Ordinary surgery hours are as follows:
|Monday, Wednesday and Friday||10 to 11:30 am and 4 to 5 pm|
|Tuesday and Thursday||10 to 11:30 am|
Appointments are always required and can be obtained by contacting the practice reception. The surgery itself is open daily from 9 am until 6 pm with the exception of a lunch break between 1pm and 2pm and of Tuesday and Thursday afternoons.
The practice as a rule does not provide a routine home visiting service. Home visits are only made if there is a clinical need to see a patient in a setting other than the practice and are made on the sole discretion of the clinician. Requests for home visits should be made before 9:30 am. The doctor will then call back and decide where the patient will be seen. It is usually in the best interests of the patient to attend the surgery where there are far better facilities for examination and treatment.
There is a satellite phone for 999 calls during power cuts, based in the police station in Viewfield Terrace
In emergencies within the hours of 8 am to 6 pm on weekdays please contact the surgery. In the unlikely event that there is no response please try again after 5 or 10 minutes. Should there still be no response and the emergency cannot wait please dial 999 and ask for an ambulance. Alternatively if you feel an emergency is life-threatening contact 999 immediately and contact the surgery afterwards.
Since April 2004 NHS24 and the primary care trust have accepted the responsibility to provide out of hour services. You can contact NHS24 via our normal surgery number.
The practice currently accepts no private patients apart from overseas visitors to Lochgoilhead or Carrick from countries where no reciprocal agreements are in place (e.g. USA).
Consultations from registered patients for non-NHS matters (e.g. medicals etc) will be charged according to an hourly rate which can be enquired about at the reception
Pharmaceutical representatives are not welcome. This applies to visits to all members of the practice team, including the doctor, the practice nurse, the dispensary etc. If for any reason we do want to speak to you after all, you will be invited. Please refrain from uninvited telephone contacts, cold calling at the reception, uninvited faxes or emails, mail shots etc. etc.